Effective People Skills

Overview

This program examines the crucial skill of managers at the heart of workplace relationships. Sound people skills are essential for communication, delegation, performance management, reward and recognition and coaching and development of staff. Participants will explore the topics of individuals and teams, motivation, conflict and networking.

Designed For

Everyone in a frontline leadership role that needs to understand the skills required to work with others to achieve results.

Content

• What are essential people skills
  
• The balance between individual and team needs
  
• Understanding personal styles and their effect on others
  
• Communication skills
  
• Communication and diversity
  
• The development of trust and confidence in the workplace
  
• Understanding conflict
  
• Skills to deal with difficulties at work
  
• Managing the performance of others
  
• Fierce conversations
  
• Delegation
  
• The art of networking
  

Learning Outcomes

• Gather, convey and receive information and ideas
  
• Develop trust and confidence
  
• Build and maintain networks and relationships
  
• Manage difficulties to achieve positive outcomes
  
• Influence individuals and teams positively
  

Relationship to Accredited Training

This course meets the requirements of the following units of Competency:

• BSBWOR401A - Establish effective workplace relationships
  

This unit can be used as a Diploma level Elective towards qualifications within the Business Services Training Package.