Quality and Continuous Improvement

Overview

A focus on quality and the need to continually review systems and processes is a requirement of organisations surviving in a competitive business world. This program will develop the skills and knowledge required to implement a continuous improvement system and processes. Emphasis will focus on using systems and strategies to actively encourage work teams to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

Designed For

Senior business unit managers, senior line managers who need to effectively drive innovation and business improvement.

Content

• The history and theory of continuous improvement - why it matters
  
• Continuous improvement models and quality systems
  
• The case for continuous improvement strategies
  
• Creating and sustaining a culture of continuous improvement
  
• Quality management technology
  
• Measuring the success of continuous improvement strategies
  
• Monitoring and reporting on continuous improvement strategies
  

Learning Outcomes

• Understand the history of quality and continuous improvement
  
• Apply the principles of quality and continuous improvement models
  
• Develop continuous improvement strategies
  
• Create performance measures when implementing continuous improvement strategies
  
• Monitor and report on the performance of continuous improvement strategies
  

Relationship to Accredited Training

This course meets the requirements of the following unit of Competency:

• BSBMGT403A - Implement continuous improvement
  
• BSBMGT516C - Facilitate continuous improvement
  

These units of competency may be used as Electives towards qualifications in the Business Services Training Package.