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Customer Service
There are a wealth of resources avaialble to support your studies in the area of Customer Service. In addition to the courses offered through AIMQ Online, we have selected a few resources from Management Diagnostics and Management Books that we believe are valuable in supporting your development in this critical area of business management.
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Management Diagnostics provides solutions that can easily be used by individuals, teams, trainers, coaches, managers, HR professionals, and others engaging in or managing a development journey. Assessments of this kind can help individuals to reflect on their relative strengths and development needs on a structured basis.
Customer Service Commitment Profile - Online
This online tool is an excellent pre-course resource that will assist you in gaining the most from your online training by allowing you to identify your current strengths and weaknesses with regard to Customer Service.
Service Effectiveness Profile Tool - Online
This online skills profile is a broadly based instrument that looks to measure the personal service giving capabilities of individuals. This is aimed at all kinds of service giving positions including retail shop staff, direct customer relations with people, counter tellers and call centre staff. |
| To get started with Management Diagnostics, click on a
title above or call 1300 882 895. |
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Management Books is the online portal to the Australian Institute of Management - Qld & NT's specialist business, management and training resources bookshop. Management Books is an official stockist of Harvard Business School Press titles.
Successful Customer Service: Get Brilliant Results Fast - Pauline Rowson
Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step through the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.
Brilliant Customer Service - Debra Stevens
An invaluable guide to help deliver exceptional customer service and keep customers coming back time and again.
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| To find out more about Management Books, click on a
title above or call 1300 882 895. |
For further information on any of these products, email courses@aimqld.com.au or call 1300 882 895.
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