Our selection of courses for this subject area are centred around the need to continually improve the way we work and the quality of our products and services, while ensuring a safe and complient work environment. These courses are applicable to all levels of management and all industry sectors.

Continuous Improvement Management
Throughout this course, you will learn the theories of innovation and continuous improvement and how to apply these concepts through interactive activities.

Creating a Safe Workplace
The safety of employees, customers and contractors is of the highest priority. This course examines the Workplace Health and Safety legislative framework and the organisational policies and procedures required to translates it into the workplace.

Quality and Continuous Improvement
This course will develop the skills and knowledge required to implement a continuous improvement system and processes. Emphasis will focus on using systems and strategies to actively encourage work teams to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

Management Diagnostics provides solutions that can easily be used by individuals, teams, trainers, coaches, managers, HR professionals, and others engaging in or managing a development journey. Assessments of this kind can help individuals to reflect on their relative strengths and development needs on a structured basis.

Creativity & Innovation Effectiveness Profile - Online
This profile provides a detailed process for assessing your existing capacity to be creative. This is done by measuring creativity and innovation in seven competency categories.

Quality Effectiveness Profile - Online
As more is learned about total quality, it becomes evident that it is centered around logical thinking and changing behavior to become highly service oriented. This questionnaire has been designed to be a quality focus assessment instrument to help you understand more about your relative personal skills or abilities in this critical area.

Management Books is the online portal to the Australian Institute of Management - Qld & NT's specialist business, management and training resources bookshop. Management Books is an official stockist of Harvard Business School Press titles.

The Goal: A Process of Ongoing Improvement 3ed - Eliyahu Goldratt and Jeff Cox
Written in a fast-paced thriller style, 'The Goal' contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints developed by the author.

Improving Business Processes Pocket Mentor - Harvard Business School Press
In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative.

Australian Master OHS & Environment Guide - CCH Australia